Frequently Asked Questions
Orders & Purchases
How are Wholesale Hair Colours' prices so low?
How are Wholesale Hair Colours' prices so low?
The hairdressing supply industry is mostly made up of either cash & carry shops or companies using sales reps. As with most online stores, Wholesale Hair Colour Supplies' overheads are lower than these types of businesses, and these cost reductions are passed on to the customer.
Can I get a Wholesale Hair Colour discount code?
Can I get a Wholesale Hair Colour discount code?
Wholesale Hair Colour Supplies endeavor to offer the best price all of the time to everyone. With prices permanently this low it's difficult to offer big discounts, but we do run regular offers, you can find details here of offers running now. We can also offer a loyalty discount for regular customers, so if you are a professional looking for a regular supply of products for your business please contact us for a discount.
Are the products genuine?
Are the products genuine?
Yes. If you have any doubts please contact the manufacturer and ask them to confirm that the number on the barcode has been manufactured by them. If you're not happy for any reason goods can be returned to us for a full refund in accordance with our returns policy, so you can shop with confidence.
Can I get credit terms?
Can I get credit terms?
Wholesale Hair Colour do not offer credit. One of the ways we keep our prices low is by requiring payment at the time an order is dispatched. We do accept Paypal and credit card payments, and these services may offer payment terms to you.
Can I make changes to my order?
Can I make changes to my order?
If you notice a mistake please call on 0333 0110 828. Orders are generally processed minutes after they are submitted, and once they have been dispatched it is unfortunately not possible to make changes.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I return unwanted items?
How do I return unwanted items?
Contact Wholesale Hair Colour to arrange a return in accordance with our 30 day returns policy.
Shipping & Tracking
When will my order be delivered?
When will my order be delivered?
If you live in mainland UK you can choose between 3 delivery options:
Economy Delivery
will be delivered in 3-5 working days (typically 3), with the courier
usually being Evri or DHL. Orders placed before 3pm Monday-Friday will
usually be dispatched on the same day, although Express & Priority
deliveries are prioritised.
Express Delivery will
be sent using either DHL (or DPD for some areas), and will usually be
delivered to you 1-2 business days from day of dispatch (~97% are
delivered on the next working day). Orders placed before 3pm
Monday-Friday will be dispatched on the same day, although Priority
deliveries are prioritised (so there is a small chance of delay on busy
days such as sales events). If a delay has occurred we will contact you.
Priority Delivery
will usually be sent using DPD (or DHL in the case of a DPD service
outage affecting your area). This normally arrives 1-2 business days
from the day of dispatch (~98% are delivered on the next working day).
Please
note that over 99% of our deliveries arrive on time, but occasionally
due to circumstances out of our control (such as extreme weather or lack
of access to the delivery address) delays can occur. If you have any
concerns about your delivery please contact us.
Please note that over 99% of our deliveries arrive on time, but occasionally due to circumstances out of our control (such as extreme weather or lack of access to the delivery address) delays can occur. If you have any concerns about your delivery please contact us
How much does delivery cost?
How much does delivery cost?
Economy Delivery is £3.59 Inc VAT, or free for orders over £40.
Express Delivery is free for orders over £75+ Inc VAT, or available for between £5.99 & £1.99 Inc Vat for orders below this amount depending on the order size.
