Black Friday 2026 Raffle Terms & Conditions

Black Friday Order Refund Draw 2026
Terms and conditions

Five winning orders will receive a full refund, with no maximum refund amount. Entry is automatic for qualifying orders placed during the promotion. Unsuccessful orders roll forward into later draws, so orders placed earlier may have more opportunities to win.

1. Promoter
The promoter is Wholesale Hair Colour Supplies Limited, 7 Crofton Close, Crofton Close Industrial Estate, Lincoln, LN3 4NT (we, us or our).
Contact: info@wholesalehaircolour.com.

2. Promotion period and eligibility
The promotion opens at 00:00 on Thursday 29 October 2026 and closes at the end of Thursday 3 December 2026 at 23:59. All dates and times in these terms are UK local time. Orders outside this period do not qualify.

To qualify, the order must have a billing address in England, Scotland or Wales. Orders with billing addresses outside these locations, including Northern Ireland, the Isle of Man and the Channel Islands, are ineligible. Our usual delivery restrictions continue to apply.

Employees and directors of the promoter are excluded. Their family members are eligible in their own right, provided the order is their own genuine purchase and is not placed on behalf of an excluded person.

3. How orders enter
All order channels qualify, including website, telephone and manually entered orders. Each genuine qualifying order receives one automatic entry in each draw for which it is eligible. No entry form, social media action or separate entry fee is required. There is no additional minimum spend for this promotion, and sale and discounted orders qualify.

An order must have been placed by the relevant order and payment confirmation deadline listed in section 4, with payment for the full order value successfully received by us or confirmed by our payment provider by that deadline. Pending or failed payments do not qualify.

An order for which payment has not been successfully received by us or confirmed by our payment provider by one draw’s deadline may qualify for a later draw if this requirement is met by that later draw’s deadline, provided the order was placed within the promotion period and meets the other conditions. Orders for which this requirement has not been met by the final order and payment confirmation deadline do not qualify.

Each order can win only once. There is no limit on the number of genuine orders a customer may enter, and the same customer may win on more than one different order.

Refunds will be returned to the original payment method or methods used to pay for the winning order. Winners cannot request payment to a different account or person. If the original payment provider confirms that a refund cannot be completed, we will arrange a secure alternative with the verified original payer. For a business purchase, the refund belongs to the purchasing business, not an employee placing the order on its behalf.

4. Draw schedule and rolling entries
One winning order will be selected in each of the following five draws. Each draw includes qualifying orders placed from the opening of the promotion up to that draw’s order and payment confirmation deadline, for which payment meets the requirements in section 3 by that deadline, excluding orders that have already won.

Draw 1
Order and payment confirmation deadline: Thursday 5 November 2026 at 23:59.
Draw takes place: Tuesday 10 to Thursday 12 November 2026 inclusive.
Draw 2
Order and payment confirmation deadline: Thursday 12 November 2026 at 23:59.
Draw takes place: Tuesday 17 to Thursday 19 November 2026 inclusive.
Draw 3
Order and payment confirmation deadline: Thursday 19 November 2026 at 23:59.
Draw takes place: Tuesday 24 to Thursday 26 November 2026 inclusive.
Draw 4
Order and payment confirmation deadline: Thursday 26 November 2026 at 23:59.
Draw takes place: Tuesday 1 to Thursday 3 December 2026 inclusive.
Draw 5
Order and payment confirmation deadline: Thursday 3 December 2026 at 23:59.
Draw takes place: Tuesday 8 to Thursday 10 December 2026 inclusive.

The exact draw day and time may vary within each stated window. Customers do not need to attend, watch a video or be online to qualify or receive their prize.

Unsuccessful eligible orders automatically remain eligible for later draws, subject to continuing to meet these terms. Earlier orders may therefore have up to five chances to win; orders placed after the fourth order and payment confirmation deadline can enter only the final draw. The chance of winning depends on the number of eligible orders in each draw.

5. Random selection and verification

Each winner will be selected using a computer process that produces verifiably random results. Every eligible order in that draw will have an equal chance of selection. We will retain the final entry list and evidence of the random selection process and result.

If a selected order is found not to meet these published conditions, it will not receive a prize and a replacement will be selected at random from the remaining eligible orders. Orders will not be excluded merely because their refund value is high.

6. The refund prize

The prize for each winning order is a refund of the order value for which payment has been successfully received by us or confirmed by our payment provider, after all discounts, including VAT and any delivery charge paid. There is no maximum refund amount. The customer keeps the goods and does not need to place another order or pay a fee to receive the prize.

Cancelled or fully refunded orders are excluded before selection. Partially refunded orders remain eligible provided payment for the remaining order value has been successfully received by us or confirmed by our payment provider by the relevant deadline; the prize covers only the remaining order value that has not already been refunded.

The same amount cannot be refunded twice, whether through this promotion, a return, a payment reversal or any other refund.

7. Winner notification and payment

We will notify each winner directly by email within two working days of the draw, using the contact details associated with the order. If no usable email address is available, we will use the telephone or other contact details supplied with the order.

Working days are Monday to Friday, excluding bank holidays in England.

We will process the refund within five working days of the draw, returning it to the original payment method or methods used to pay for the order. Where more than one payment method was used, refunds will be allocated against the amounts originally paid using each method. The payment provider may take additional time to credit the account.

Winners cannot request payment to a different account or person. If the original payment provider confirms that a refund cannot be completed, we will contact the verified original payer promptly to arrange a secure alternative payment of the same amount. We will not replace the refund with store credit without the original payer’s agreement.

There is no requirement to respond to a social media announcement or claim within a short deadline. We will make reasonable repeated attempts to contact a winner where necessary. If essential payment information is needed, we will explain this directly and complete payment promptly once it is supplied. We will never request a payment to release a prize.

8. Draw videos and winner information

We will record the draws and post draw videos on our social media accounts. These will announce the winning order number and may also announce the refund amount. Customer names, contact details and delivery addresses will not be shown in these videos. Publication of a video is not a condition of the winner receiving the refund.

A winner is not required to provide a photograph, testimonial or other publicity. We will seek separate agreement before using a winner’s name, image or business identity in additional promotional content.

Information demonstrating that valid awards took place will be available on request to info@wholesalehaircolour.com within three months of the final draw. This will ordinarily include the surname and county of winners, or appropriate information about a business winner.

Entrants may contact us before publication or disclosure to object to identifying information being made available or to request that less information is disclosed. We will respect those requests while retaining evidence of the award. Information will still be provided to the Advertising Standards Authority if required.

9. Personal information

We will use order and contact information as necessary to administer the promotion, verify eligibility, select and contact winners, pay refunds and demonstrate that awards took place. Our legitimate interests in running and verifying the promotion are the basis for this administration, subject to applicable data protection rights.

Information about wider order processing and customer data rights is available in our website privacy policy. Queries and objections may be sent to info@wholesalehaircolour.com.

We will retain only the promotion records reasonably needed for administration, complaints, regulatory enquiries and applicable accounting obligations. Access to identifiable entry records will be restricted.

Entry does not itself subscribe a customer to marketing or provide consent for unrelated use of their details.

10. Fair administration and rights

We may verify orders and exclude demonstrably fraudulent entries or attempts to manipulate the draw. Genuine orders will otherwise be assessed only against these published conditions. Any dispute or complaint may be sent to info@wholesalehaircolour.com.

We will not change order and payment confirmation deadlines or other significant conditions simply for convenience or because of the number or value of orders. Any exceptional change required by law or unavoidable circumstances will be communicated promptly and handled fairly in accordance with applicable promotion rules.

Normal purchase terms continue to apply. This promotion does not restrict statutory rights relating to goods, cancellations, returns or complaints. No customer is entitled to a duplicate refund of an amount already returned.

These terms are governed by the law of England and Wales, without restricting mandatory protections or rights to bring proceedings in another competent court.